Combinationof1-2-3 / Jul 24 2012 15.52

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Combinationof1-2-3 / Jul 24 2012 16.03

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Wibble / Jan 25 2013 13.22

    Holly74 - 12 January 2013 at 15:43

    

    Hi,

    

    I'm a bit confused about the 1-2-1 chat.

    Do they write notes about what you said, or is it recorded.

    Also is the reply scripted, or do you actually speak to someone, and other than the person you speak to will anyone else find out, within childline, or outside of childline.

    Would they ever tell other people what you'd said, and do they keep infomation about you, stuff like your IP address, or not?

    thanks

    Thanks

    

Hi there Holly74,

I think the guys have answered most of your questions so hopefully that has helped.

UJ2M is right, any information they store about you is kept private and confidential within ChildLine. They only share details about you if you are in immediate life threatening danger and what you are telling them breaks their confidentiality promise.

The FAQ’s that MetalCan talked about are really useful. You can find them here

No counselling contact is scripted. There are certain things that people will usually say that might sound similar, like explaining the service, but the response is by the counsellor you are talking to.

Things like IP addresses are automatically stored for each of your contacts but they are not easily accessible. It is not something that counsellors usually access as it has to authorised by a more senior person at ChildLine. Essentially there has to be a reason why it is requested.

Take care
Charlie-Host