Chat with a Childline counsellor about anything that is worrying you in a 1-2-1 session - this works like instant messenger. Enter the waiting room to request a chat.

How to use online chat

1. Enter the waiting room
   We will be with you to start your chat as soon as we can.
2. Chill out while you wait
   Watch videos and play games while you wait.
3. Start chatting to a counsellor
   Chat with a counsellor about what's worrying you.
4. Makes sense? Let's go
   Enter waiting room

More about online chat

A Childline counsellor is someone:

• who you can trust
• who is genuine, open and friendly
• who won't judge you or put you down
• who is not easily shocked
• who is aware of the sorts of problems you might be worried about
• who will let you take your time
• who is supported when they chat by a ChildLine Supervisor

Sometimes it can help to chat with somebody outside of your family or friendship circle. Our counsellors are here to listen and support you to come up with ideas on what you could do next

Take a look at our top tips for using 1-2-1 chat.

Is Childline confidential?

Yes. ChildLine is a private and confidential service. This means that whatever you say stays between you and ChildLine.

We would only need to say or do something if:

• You ask us to
• We believe your life or someone else’s life is in immediate danger
• You are being hurt by someone in a position of trust who has access to other children like a teacher or police officer
• You tell us that you are seriously harming another young person
• Read ChildLine's confidentiality promise

Chatting from a mobile?

Using online chat from a mobile might not work depending on what device you have. We are looking to make the ChildLine website work better from mobiles, but until we do, we recommend that you use a computer if you can.
Need to speak to a counsellor straight away? Call free on 0800 1111

After your 1-2-1 chat

After your 1-2-1 chat, remember to exit chat and close your internet browser down. This way, nobody can see what you have been looking at. Return to the ChildLine homepage to continue browsing the website.

Why not do our survey to tell us what contacting ChildLine was like. This will help us improve our service.

Want to hide your visits to ChildLine? Visit cover your tracks